Privacy Policy

We at The Touring Network (Highlands & Islands) take your privacy seriously.

We want to make sure that you understand what data we collect about you, how we use it, and where we store it, when you engage with The Touring Network and the services we provide.

What we collect

When you register for an event, sign up to our mailing list, apply for an opportunity, or submit an enquiry to The Touring Network, either via our website or via a third-party provider, we collect the personal information that you provide to us in the online form. This may include your name, email address, phone number, address, and organisation name.

When you join The Touring Network and engage with our services, we collect the personal information that you provide to us, for example your name, email address, phone number, address and organisation name, along with any other information that you choose to share with us in connection with your membership.

Our website makes use of Cookies for the purposes of tracking and managing traffic to the site.

How we use it

We use the information we collect in a number of ways, including:

to keep you informed of our relevant services, as well as opportunities and events taking place across the Network
to process transactions and membership subscriptions
to respond to enquiries
to monitor engagement and interactions with our services
for any other purposes about which we notify members and users.

The information we collect from our website via cookies is used to:

analyse visitors use of our website
improve our website and make sure the content is relevant, and the usability is effective.

Newsletters & Promotional Emails

We use Mailchimp, a third-party provider, to send our member newsletters, occasional promotional e-flyers, and monthly What’s On guide to subscribers of our newsletter mailing list. You can view Mailchimp privacy policy.

Event Registration

We use WooCommerce on WordPress to process event sales, utilising information stored in MemberPress and Podio.

Membership Sign Up and Application Forms

We use a number of third-party providers including MemberPress, WordPress, Typeform and Podio, to create and collect form submissions for new members, job applications, and other opportunities that require an application form to be completed. You can view their privacy policies linked above. All data collected through MemberPress and WordPress is stored on our secure hosting with Clook. See below.

Payments

We use GoCardless, Stripe and Xero, third party providers, to process and collect recurring direct debit payments for membership fees and other service-related payments.

You can view their privacy policies linked above. If you choose to store your card within Stripe for recurrent membership payments, your card details are stored securely by Stripe and we do not have access to this information.

For any platforms we may use on a temporary basis, not described above, we remain committed to adhering to the same principles of data handling and storage.

Listings

We work with Data Thistle to gather and distribute event listings for our own website and third-party sites, ie Visit Scotland. Combined, these platforms reach an audience of more than 10 million people every month. You can view Data Thistle’s privacy policy.

Newsletters and Features

At times we draw information about performers, venues and shows from Tourbook for promotional purposes. You can view Tourbook’s privacy policy.

Where we store it

The Touring Network website is hosted on servers managed by Clook. All data transferred between users and the Clook servers is encrypted. Only technical staff at Clook and our website management company, Maraid Design, have access to the data stored on the server. All Clook staff are subject to an internal data protection policy and receive regular security awareness training. Clook are ISO27001 and ISO9001 accredited and assessed by external auditors annually.

We use Podio, a third-party provider, for our customer relationship management (CRM) and project management system. This secure cloud-based system is where we store your personal data, and monitor your engagement and interactions with our services. You can view Podio privacy policy.

We use Box, a third-party provider, for our file-storage system, which is a secure cloud-based system. You can view Box privacy policy.

How we share it

We do not sell your Personal Information to anyone under any circumstances.

We may share your personal data with our members with prior permission. For example:

Where there are legitimate interests
Via our Online public Member Directory
When managing online ticket sales with a partner and they need access to the names and contact details of ticket buyers
When we are running an event and the sharing of delegate contact details is beneficial to all attendees.

We will always make sure that you are aware at the time of providing your personal information, if this is the case.

How to change your preferences

You can opt-out of receiving newsletters and promotional communications from us at any time by clicking on the Unsubscribe or the Update Profile link in the email communications we send via Mailchimp.

If you are a member of The Touring Network, or are engaged with any of our services, we may continue to contact you with non-promotional communications related to your membership and/or the services we provided you.

If you have any questions or concerns regarding our privacy policies, or if you would like to change your preferences directly with us, please send a detailed email to hello@thetouringnetwork.com.

For a correspondence address, please contact us using the details above

(Our registered address is The Touring Network c/o Ritsons, Forbes House, 36 Huntly Street, Inverness, IV3 5PR)

How to make a complaint

If you want to make a complaint about the way we have handled your personal information, you can contact the Information Commissioner’s Office which oversees data protection law.

This privacy policy was last updated on 30 June 2025.

The Touring Network (Highlands & Islands)
Company Registration Number: SC214546. Charity Number: SC030983

Email: hello@thetouringnetwork.com Tel: 01463 231328